Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
Location #11 of 69 hotels in Cabo San Lucas
Certificate of Excellence 2016
Summary of qualifications
"Close to paradise"
Me & my wife had some leisure time and spent last week at this hotel. No complaints. Excellent service. I suggest take a time to enjoy its amenities; visit La Cevicheria, La Bodega, Peninsula, Blu, Sushi Bar, among other of its premier restaurants. Ask for Araceli, Sarahi, Raul, and, of course, Captain Oscar. Wonderful people commited to serve and help you until your check out.
Thank you all!
"Grand in name only"
Now in day 2 of our stay and so disappointed. We stayed here 3 years ago before it was all-inclusive and loved it. Stayed at their non AI in Cancun (Grand Coral) last year and loved it. This year, this time at Grand Fiesta Americana Los Cabo, all I can say is I wish I had booked elsewhere.
While the grounds are as pretty as ever, the service is markedly lower. We needed to change rooms and were left hanging for over an hour waiting for the front desk to get a clue. Upsell pitch at front desk at time of check-in. Timeshare pitch yesterday was present (3 years ago not). Restaurant offerings not as good as they once were. Example - Peninsula Restaurant, adjacent to the beach, served Mexican and seafood. Now in the evenings it serves only Asian food. If I had wanted Asian food I'd go to PF Changs. A wasted spot now.
While the change in restaurants is disappointing, the lowering of service is what is driving this review. Three years ago, I rated this a "5". I had worried what the switch to an AI was going to do...It killed service is what it did. All the hotels I have stayed at in Mexico have had superior service. Fiesta Americana Los Cabos now has subpar service worthy of a "2". The herd mentality has taken hold at this hotel. For a relaxing, luxury stay in Cabo, this is not the place to go.
"Thank goodness we got a deal!"
I would have been really disappointed had we not gotten a great deal. Great views. Really friendly staff. Food ok. Bodega is a joke for Argentinian steaks! Wine spa way over rated and the wine we were served was awful (and I'm not a wine snob). It was really nice to have cabanas and chairs on the beach without having to pay extra. Restaurants were understaffed, but we did go at a non-peak time. We were also supposed to get a $200 resort credit which thankfully I finally remembered 3 days into the trip, because they didn't. Then at checkout I had to have them correct it again. Mattresses are not firm, but hard as a rock. 3.5-4 stars.
"Wait staff "
We just spent a week in paradise and our server at the club pool was so fun and hard working. Israel is amazing!! We always enjoy this get away and Israel helped to make it special once again. We hope to see him next time.
"No air conditioning then bed bugs then no hot water. What a week from hell."
This hotel has serious problems. We came due to the highly rated reviews. Were those from the hotel itself? Couldn't be real. We checked in to a horrible room and sat there for hours sweltering with no A/C. They continued to stall us, then put us in a room that cost more, and made us feel lucky that we were getting it at a discounted rate of only $80 per day additional. We got bed bugs there. Then they moved us to another room that was "superior"----ll-no view and no hot water. Wasted 3 of our 6 days here. How could it get worse? Well, the hotel sold us a sunset dinner cruise on a luxurious catamaran. Got there-they put us on a small old boat with plastic chairs that weren't even attached to the floor. We had purchased a special elegant lobster dinner ( saw photos in brochure). We got there and they were unaware of our dinner reservation so they had to go buy the lobster to cook on the little boat. Hotel sold us a deep sea fishing charter. Got there at 5:30 am and the boat owner was unaware that we were coming. We ended up on a different boat that was great but had to stop by the marina deli to purchase drinks and ice that was supposedly included in our original reservation since the boat captain and crew were caught unaware that they even had a charter. Twice we spoke politely to managers, being very cautious to speak in a private area so as not to disturb or upset other hotel guests with what we were experiencing. They listened, even photographed the bed bug, then kept putting us off as to how we would be compensated for our horrible vacation. Evidently, no one at the hotel has any authority. It is the typical case of pass it on to someone else who is also not going to help or says they cannot help. We were given a complimentary dinner for our troubles. This is an all-inclusive resort. Yes, it was a nice meal, but we had to eat in our room as we had been deep sea fishing all day and couldn't shower to clean up to patronize the restauran- our 3rd room was without hot water. Ridiculous? Absolutely insane. If it wasn't so expensive it would be funny. So we leave tomorrow. Cold shower I'm sure. Who knows when that will be fixed. Never ever returning to Mexico. What a scam. Traveled the world as an international airline pilot but have never ever seen such incompetence in a hotel. Totally horrendous.
Discover an amazing world of contrasts where the desert meets the sea. For your visit to this seductive and enchanting destination, choose the world-class Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa, where your visit will be defined by exclusivity, luxury and distinction. The exceptional hotel helps you to enjoy your vacation in Grand Style. You'll be amazed by the subtle details and the diversity of the flavors, aromas and colors that emerge throughout your stay. Every day is memorable and different. And there's no better way to enjoy it than with our Grand All Inclusive concept, where it's indulging just to be here.
You and your family will be treated to a beautiful and supremely comfortable guest room, plus mealtimes that offer a culinary tour through the regions of Mexico, with various options available 24 hours a day. Tempt your palate with exquisite traditional foods of Mexico, plus a wide selection of dishes from around the world. There's plenty to do, with a calendar of cultural, artistic and recreational activities available all day long. The experiences are infinite and every family member will find something of interest, which brings everyone together for fun. And nothing is more liberating than realizing that you can do whatever you want, since it's all included in the all-inclusive rate. Make your visit truly unforgettable, giving you a lifetime of memories to take home with you.
Choose one of the most distinguished hotels in Los Cabos and enjoy the comfort and elegance its 249 rooms and suites have to offer. You will marvel at the spectacular view from the private balconies. It is not a dream, the Sea of Cortez is yours during this incredible stay.
The architectural design of the hotel offers a breathtaking view of the sea and the desert mountains, letting you feel the magnificence of Baja California's natural setting. The elegance, comfort and functional design are a dream come true.
Let us take you away to relaxation and beauty at our SOMMA WineSPA, the only spa in Los Cabos and Mexico that uses the benefits of wine in its treatments. Get a work-out at the modern and well-equipped gym or take advantage of a variety of activities in the sea or on land: fishing, diving, tennis, horseback riding or motorcycling.
The Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa ranks in the top 10 on Golf Digest magazine's list of the "Top 50 Best Golf Hotels in the World." It is the most exclusive hotel in Baja California with access to the two championship golf courses of Cabo del Sol Golf Club, including the famous Jack Nicklaus Ocean Course, listed as one of the top 100 golf courses outside the U.S., and the Cabo del Sol Desert Course, known as one of the best courses in Mexico.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.