Fiesta American Villas Cancun is a timeshare with an aggressive sales team, can’t even get to your room without a 30-minute sales pitch. Not something that you want to hear when you’ve been traveling all day and just want to get to your room and then the beach! The room was ok, we had a 2 bedroom 2 bath suite. The internet sucked and they finally sent a team up to change the router on the third day. They were there for hours, we finally left when 3 more workers came in to access the wiring in the ceiling. There were a total of 5 people in our room for hours and the internet worked for some. We were then told that the internet was only working in public areas which was not true as 3 of us had internet. The same night they called around 8 asking to come up and check our devices we had just gotten out of the shower so we told them not right now and they rudely hung up. We asked for an extra bed every night and never got one even though housekeeping told us twice they would bring one up. They have basic pots, pans, and dishes in the room and a coffee maker that uses special pods. Kurieg pods do not fit. You get one pod and then they charge you. I was fine with that but they never brought the pods, they said they would send someone and I finally gave up after an hour and a half, walked across the street to the Oxxo and got coffee. Laura did hear about the complaint and offered to send up a container of coffee free of charge which was very nice. They have items in the refrigerator that they charge you for which is fine but at least do the same with the coffee pods since you can not purchase your own. we ate at the restaurant three times and each time was good the wait staff that very attentive. We booked this hotel in December on their website at a “Christmas deal” well when we checked out we were charged a different rate $350.00 more so the advertised rate is in my opinion bait and switch, the man at the check out counter said that they have a lot of problems with that they need to do something about it. Every time you walked in out of the hotel we were asked again about attending the presentation and that they will give you free breakfast at the restaurant even throw in a tour but when you are hounded every time you turn around who wants to listen to that. We were woken up twice by people calling to see if we wanted to come to breakfast. I went down and told them to take me off the call list and yet I was woken with a call the next morning for the same reason, we finally unplugged that phones. If you want to relax and not be bothered don’t stay at Fiesta American Villas Cancun. This is not a hotel it is a sales pitch every time you turn around!

Fiesta Americana Villas...great location... comfy clean hotel.... very friendly employees (Lupita who makes juices at the breakfast buffet!!! wow!!!!) who all go the extra mlle....the employees respond extremely quickly to any/all requests... not an all inclusive (which I like) and loads of places in walking distance for eating etc....

A big shout out to Sophia and Sergio. You have made our trip to Cancun even more enjoyable. Thanks for allowing us to karaoke with you all. The hotel is beautiful. We are enjoying our visit in Cancun. You all are awesome.

We went here for dinner, they have a big selection of food. The people are very friendly and the atmosphere is great. The weather was great and the pools were very clean as well as the resort. The provide free WIFI!

Truly care about their customer.friendly ,clean,beautiful nice views.on beach Called to see if room was okay.any requests were handled quickly & efficiently. Great location will definitely stay there again!