Although we picked an unseasonably cold week to visit, we still enjoyed our time at this hotel. Pros : small, intimate, attentive staff, clean rooms, great views, location great for supermarket, spas, and food options. Cons: one small hot(warm) tub, pool not heated, small beach area, if your room faces the Riu palace next door, be prepared for it to be very loud every night. The Riu’s club sits right beside Fiesta Americana Villas. The glass door in our living room shook every night from hard winds and sounded like someone could be breaking in.
Spa was being remodeled so can’t review that.
We were here for 10 days and had a great time. Lots of improvements since our last visit 2 years ago. Shout outs to Manuel, Daniel the bartender in the new lobby bar and to Rafaela by the pool. They have invested a large sum of money in this property and are continuing the upgrades. Close to bus stop to go into downtown Cancun
"Great location and food on the ocean"
This is not a large high end, high rise hotel. It is a 5 level property with nicely decorated rooms, studio, and multiple bedroom accommodations. It is a family hotel with great and helpful staff and great food. There is free internet access and large screen TVs in the rooms. I have been coming to Cancun for 28 years in a row. This is my 13th year at this location and every year it is like coming home. i wouldn't want to stay anywhere else.
We had such an amazing experience at this property. The staff was friendly, helpful, and very accommodating to our family. The food we ordered every time was on point! Several of the staff went above and beyond to make us feel at home all week and made sure we had what we needed. From the beginning of our stay to the end--your property made us feel welcomed and safe. Special thanks to Daniel and Ernesto for the delicious food and drinks! We hope to see you all again soon. Thank you for an amazing time so we could relax and enjoy with our family.
Karaoke time was very entertaining with Sergio and Gustavo. Both guys are friendly and jolly. Overall was a pleasant experience, would recommend to friends. Amenities are decent but can improve by installing a shower in the rooms, the bath tub can be a hazard for older people.