"The people here are the ones that make the place!"
Had a great experience here at the lobby bar. The bartender in the lobby Daniel was so efficient, professional and attentive. The service was great, the people that provide the service are the ones that make your experiece so great. Thank you Daniel & Elizabeth for making last week one of the best!!
Puertorrican from Chicago
I had a great time at the lobby bar. Thanks to Sophia, Daniel y Octavio. In special, Sophia for her great service and the way to deliver service in a friendly and gracious. I highly recommend to visitors.
"Thank you Nestor!"
My Boyfriend and I ended up here due to our flight being cancelled. This place was reasonably priced and plus I had stayed at Fiesta Americana Condesa 3 weeks ago so for the price and the good repution from my last visit I booked this room. I was checked in by Nestor who was very friendly and understanding to our situation. He offered us a room upgrade with such a beautiful view and spacious suite. The hotel here is great. It is not an all inclusive but the room service and restaurant was VERY reasonably priced and the food was very tasty at La Palapa. The most beautiful part was the view. Being able to wake up and see the sunrise without moving from my bed was such a sweet experience. My boyfriend was in awe of the view. Thank you so much Nestor! you truly ended our vacation to perfection.
"Escape in paradise!!!"
Stayed at fiesta Americana villas in Cancun with my family and the service at the bar lobby was great!! Daniel and Sofia were great bartenders and Sergio had a good voice signing karaoke. Also they have great happy hour deals.
"Decepcionante!!! Segurança zero!"
On april 9th, we went out to Isla Mujeres, around 10h30 in the morning. As usual, we placed our money (dollars, reals and pesos) and passports inside the safe. When the code was created and the button "Lock" was pressed the message "closed" appeared on the screen, which happened. We got back from Isla Mujeres about 6h30 PM. At 10h40 PM we tried to open the safe to get money for Coco Bongo, which was already booked. For our surprise, the password used for the last days won't work and after 5 attempts the safe was blocked. We informed the attendents and a security team was sent to open the safe. So, at 11 PM when we were dressed up for the party, we realized that 200 DOLLARS and 50 REALS were missing.We got very nervous and reported right away the attendents who informed that an investigation would take place. They checked out the entire room as well as the baggages, forms reporting the situation were filled and we were asked to wait. After all this, we only got out at midnight, losing more than one hour of a 3-hour expensive party. At the party, we weren't able to enjoy because all we could think about was the missing money. The next day, we got up early and contacted the hotel staff for information. Jonathan, the attendent (who was very kind to us), informed that the investigation was still ongoing. We spent all day without leaving the hotel, waiting for news and the refund of the money. Then around 5 PM we were informed that we left the safe open when heading to Isla Mujeres and the cleaning lady reported the security team who locked it up. In that time, our money disappeared and they said they couldn't be considered responsible for that. Now, what serious hotel allows a security team to enter a guest Room, close the safe and does not tell the them about it? At the end they told us that an investigation was conducted, that photos of the safe were taken and people involved were listened. However, we couldn't get access because It was "internal information". What was the point then? I'm not even sure that the safe was left open. And even if it was, money shouldn't have been taken. We could have left it over the bed or the table (or inside an opened safe) and still it shouldn't have been taken. Also, they shouldn't have changed our safe code without our approval or without informing us right away. They had our Phone numbers. To sum up, besides the money, we Lost the coco bongo party, and we spent the entire next day inside the hotel available for the investigation (which at this point I believe it didn't even happened). Total disrespectful. The hotel, represented by Henrique and Alejandro, affirmed they couldn't accuse anyone due to lack of evidence. And they couldn't be responsible for objects lost in the room. The money wasn't lost. It was stolen and the hotel has civil responsability for itens left in the room. Of course that the criminal responsability is up to the govenment agencies but the hotel should be responsible for guests safety and for their belongings. Our trip was completely messed up for the lack of security of the hotel. As a "reward", they offered (in less than 24h we had left in the hotel) open food and open bar, which we used (after all, we didn't have much money left to spend in the nice restaurants in the city as we planned to). Finally, they suggested to take us to our next destination, but since It was located in another city (playa del carmen - 1hour trip) all they could do was to get us to the bus station to get the bus. We dont recommend this hotel to anyone, there is no safety or respect for the guests. We lost two days (of a 7-day trip) and we felt like they doubted of what happened. Even with all the absurds we have been through (security team entered our Room, closed our safe, changed the code without our knowledge and without informing it afterwards), the hotel didn't considered itself responsible. The next day, we were affraid to leave the room giving the opportunity to somebody to take something else, which made us cancel ALL service Room. We didn't have security nor support. A shame. Beautiful hotel, some good staff (Jonathan and Daniel) but management should be more respectful and guest-friendly and security must be reseen. Very disapponting!
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