My room was excellent, 17th floor, with a great view to the Chapultepec park. I was there for an event for work staying 4 days. The hotel took good care of us since the check-in. Every detail was taken care of including special requests at some group members´ meals, delivering personalized messages at their arrival, upgrading the CEO´s room, etc. The food was excellent. I received only great compliments for booking the event here ..... Also the location is optimal, you can take walks to Reforma Ave, walk to get excellent dinners at the hotel Camino Real 1 block away (they have 4 -5 awesome restaurants with great chefs), take a morning walk to Chapultepec park, etc.... Cintia Pacheco and Jorge Flores were very helpful and made everything run smoothly for us. I appreciate being able to enjoy the stay, work and have no troubles with the organization. I will come back for sure.
"Laundry (Wash/Fold) Recommendation"
My husband already reviewed the hotel, but I want to make the recommendation for those staying at the hotel who need laundry (wash/fold) or dry cleaning to use Tintoreria Y Lavanderia. The address is #32 Col Cuahtemoc. Phone: 55 22 1190 75. Generally a 36 hour turnaround. Super nice. No English, but you can work out the Spanish on paper with them if you are not conversant! Also a great kitchy restaurant (open air) on the same side of the street just a block before. To get there: walk past Starbucks. Turn right. Walk over the bridge. Cross the street. Go down stairs and around the pizza place. Laundry is about a 6-7 minute walk from the hotel. People at the hotel do not know of this laundry place!
"Some Odd Things, But Great People and High Standards Overall"
We stayed here for 9 days (1 suite and 1 regular room) for our family of 5 in late December and early January for vacation and seeing a work colleague. The rooms were very clean (except a bit of mold in hidden areas of the bath -- but you would need to take a bath to see it!) Great beds, good gym. Our only main complaint is the hotel advertises a sauna, but charged to use it. And then the spa wanted to charge us for our kids to use it (in addition to the adults) after we had been quoted an inclusive price for the children + adult -- sauna/spa appears to be run separately from the hotel. Also turndown and room water service was hit or miss depending on the day.
Despite these criticisms, the hotel is great and the people make it a special place. Get a view of the park and access to the lounge -- worth every penny and the latter will save you money if you use it. Location is unbeatable for museums, the park, etc. Fiesta Americana generally does a great job. No disappointment here in Mexico City. Thank you for a great stay overall.
"Lovely rooms, great management, a few small glitches"
We had five rooms in this hotel over the course of a week and felt very positive about the overall experience. The rooms were very large and tastefully decorated. The beds were extremely comfortable, with soft sheets and wonderful pillows. The Park view was lovely, though there was a bit of traffic noise on the lower floors. One room had totally fogged windows, so they moved that member of our group and also provided complementary service on the Club floor, which was very nice. There was a chemical smell on some of the floors which permeated one room. Again, they offered to move that person, but she declined. Apparently they were doing some maintenance work as it was a slow time over the holidays, but it was annoying. The evening manager, Omar, was incredibly accommodating and helpful with all of these glitches and we really felt that he took excellent care of us, which made up for the minor issues. The Concierge services overall were good, though some were more knowledgeable and helpful than others. One staff member on the Club floor was rude. Some small charges on our bill were a bit mysterious, but the hotel was accommodating about removing them.
I wanted to be walking distance to the museum and many other places, this was the perfect location! The room was excellent with an amazing view and the service was impeccable, definitely would come back.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Basilica de Santa Maria de Guadalupe
Journeys Beyond the Surface Popular Culture Tours
Murales de Diego Rivera en la Secretaria de Educacion Publica
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity.
If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbô, where an innovative ambiance combines with an exquisite range of contemporary international cuisine.
To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail.
Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service.