Hotel very tidy, clean rooms and love that they have fresh fruits out in hallway. Close to nearby shops and parks/markets. Not many speak or understand english, at times frustrated to explain and that we are not being taken advantage of. I ended downloading app translator, was helpful, works if you have data. Very friendly, smiling faces. Restaurant average, some tasty menu's. Alcohol drinks were cheap. Has no ATM at hotel, pays to have extra cash or use credit card. Closest ATM about 2-3mins walk to the bank and has english.
i made a reservation for a 2 double beds room for 4 people. When I checked in I was made aware that I had to pay for 2 extra persons. the reception desk offer to upgrade us to avoid the 2 extra person fee and use the lounge with wi-fi, breakfast and snack lounge. The next morning we went to the reception to ask if we were only going to be charge the upgrade and we were confirm of that. At check out I receive a statement with the room and upgrade charge. Three days I later checked my credit card statement and they added the 2 person fee. I called the Hotel to settle the added charge and could not retrive the charge. I tried to contact the manager but was asked to send my complain by email. I have sent the email to but no answer.
"Lovely stay and attentive staff"
The hotel was great. It's a perfect location and the hotel staff was terrific. The room was spacious and comfortable and the food was excellent. The only issue noted was that there was only 1 of 3 elevators working the last day, but the hotel was not to blame. I would definitely stay here again.
"Upscale hotel with great views of Chapultepec. "
The Grand Fiesta Americana hotel is a very nicely located hotel near Chapultepec Park, Reforma Avenue and many other interesting tourist attractions. The staff and service is quite good and the rooms are very nicely equipped with better than average and useful amenities. In my opinion this hotel is expensive considering that for the price, you get only an average common size hotel room whereas you can go elsewhere and find nicer and more spacious suites for the same price or less. Granted, this hotel can offer you some majestic views of Chapultepec castle, but I still feel like I'm just in a very expensive and upscale-ish motel 6 once I'm inside my hotel room.
"Great stay in CDMEX"
This hotel is in the heart of the city, about a block away from great restaurants and places to visit in the city. The service is outstanding and the hotel itself is very comfortable with great views of the Chapultepec Castle and the city. the rooms are very spacious and clean. The food was very tasty as well. i will definitely come back to this hotel.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Basilica de Santa Maria de Guadalupe
Murales de Diego Rivera en la Secretaria de Educacion Publica
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity.
If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbô, where an innovative ambiance combines with an exquisite range of contemporary international cuisine.
To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail.
Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service.