The hotel is a must visit again. La Joya restaurant is a must eat Mexican food. Manager Mauricio is the best. Specially my tequila tasting was the icing on the cake. The hotel is ultra clean. All employees are extremely courteous and always wanting to make sure we are having a great time. Location is in the heart of the strip where everything is walking distance. From food to entertainment. No need to rent a car. Thank you Fiesta Americana for making our 7 days the best.
"Excellent but concerned for kids' safety"
This hotel is excellent in terms of location and the quality. The service and staff is friendly. Having said that I was concerned to notice a very unsafe place and wanted to write about it so that parents are informed and are at least cautious.
I was staying on the 8th floor. There was a balcony with a door that you could use step out to, not the room balcony but on the other side (facing the street) as you are walking in the corridors. My daughter was able to easily slide the door and step out in the balcony. These balconies are inter-connected by a very tempting ~3 ft tall archways. She passed through the archway on her knees and when she was about to come out to the adjacent balcony, I noticed that there was no railing - a 8 floor drop. She also quickly realized that and returned back. I was shocked for a min to see that. I brought it up to the front desk and I was given a "thank you" for informing. What kind of architecture/design is this - so unsafe. See uploaded picture. So, if your kid is adventurous or curious, please be careful and at the least tell them to not step out in the balcony.
"Great location and very clean! "
We stayed here for a 5 day stay in August. The hotel is located right at the point of Cancun and walking distance to center area. The hotel was very clean including the pools which are high volume areas and our rooms. The Junior Suites we stayed in were very comfortable (we had two since we are a family of 4). We ate at the outdoor restaurant and were served by Ignacio. He made us feel like there was no request he could not assist with. The food was delicious. He was spectacular! We also ate at the Vineyard restaurant for breakfast buffet which was fine.
Excursion coordination needs some work, we ended up having to go to a sister hotel, Fiesta Villas to purchase our Xcaret tickets. They also had limited ability to assist with excursions if you didn't want to include the transportation component. We rented a car and wanted to drive ourselves, so we ended up buying our own excursions online.
Any question or concern we had, the hotel management attended to it immediately and were very cordial and service oriented.
Last, the Spa, OMG!!! Most beautiful spa I have been to (and I've been to fare share). Beautiful, great service, loved the different stations and good massage. Enjoyed every minute!!
"The best place to stay in Cancun"
We have been coming to Fiesta American Coral beach for last 25 years.
Despite of friend's recommendation to stay in any other new hotels, we end up staying at Fiesta. We use the beach a lot and swim in the sea most of the time.
The hotel had the best beach and water access compare to the other hotels.
Although the hotel is old but still very clean, very friendly staff, good food , good drinks.
As my husband says, stop looking pointlessly for a better hotel.
This is the best you can get in Cancun.
"Beautiful views, great location!"
I specifically chose this hotel because of the previous reviews I had read, as well as for the location. We were looking to stay near all the nightlife activities and this was the perfect spot. Everyone at the front desk was very helpful. Our check in went smooth and they were even nice enough call one of our tour guides since we were unfamiliar about dialing numbers in Mexico. On the days we were staying, it rained heavily outside and they provided us with complementary umbrellas, which was great! They also had a pianist playing in the front lobby which I thought was amazing. The rooms themselves were not only spacious, but they were beautiful! There were mirrors everywhere and if you're like me, you appreciate them so much more. My only complaint was one of the restaurants inside the hotel. We ate at the Coral cafe which was very disappointing. The food was mediocre at best, and the pastries looked about a week old. Other than that, I would absolutely return to this hotel
Please be advised that from December 19th, 2015, a $25 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico).
Nested on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.
Beautiful surroundings combined with top-notch service have made the Grand Fiesta Americana Coral Beach Cancun the winner of the prestigious Five Diamond award numerous times and garnered accolades from Travel + Leisure and Condé Nast Traveler as one of Mexico's best resorts. The resort is also a member of the prestigious Preferred Hotels & Resorts
All 602 suites offer spacious comfort and feature breathtaking ocean views, bringing glimpses of sea and sand at every turn. Décor is warm yet refined, naturally complementing the setting. World-class 40,000 square foot Gem Spa boasts stunning, sophisticated design, innovative treatments inspired by gemstone therapy, unique amenities - including a 10-step hydrotherapy ritual-and 26 treatment rooms complete with luxurious, private VIP spa treatment rooms.
An awe-inspiring pool spans the length of the hotel and boasts rich blue ''lagoon-like'' waters and numerous relaxing lounges. The resort's gorgeous beachfront is continually regarded as one of Cancun's best and is lined with tropical palapas along the sand. Picture-perfect vistas offer an unobstructed view of nearby Isla Mujeres. Resort guests may also enjoy a variety of water sports from the resort as well as visits to local attractions including Chichen Itza, Tulum, Xcaret, Xel-Ha and Cozumel.
Various dining options include the Five Diamond Le Basilic, the oceanfront fresh seafood restaurant Isla Contoy, and the authentic and stylish La Joya. Local Mexican flavor is infused in the ambience nightly with traditional Mariachi singers serenading at sunset in the lobby. The hotel's 85,000 square foot of meeting and function space can accommodate groups up to 1,800 guests and offers numerous function capabilities. This area is conveniently located in its own section of the resort.
Children may enjoy daily supervised entertainment at the resort's Fiesta Kids club from 10:00 am to 06:00 pm. Activities include beachfront sand castle building, sea shell hunting, crafts and other interactive games.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.