My husband and I stayed at this first-class hotel for 5 nights and we totally enjoyed our experience. Everyone on staff is helpful and courteous, from the folks at the front desk (shout-out to Lizbeth) to the waiters at the restaurants (there are a few on site) to the staff at their awesome spa (you'd love the Hydrotherapy treatment). They all know how to attend to their guests' needs and keep them happy.
The location is perfect (in the heart of the hotel zone and within walking distance of shops and restaurants), the beach is beautiful, and the rooms are spacious, clean and comfortable with breathtaking views of the ocean.
This hotel is not all-inclusive, so you may end up spending a little more than some other hotels. But because it's not all-inclusive, it's quieter and less crowded than other hotels, and all its wonderful qualities make up for its slightly higher cost. We hope to travel to Cancun again in the future, and if we do, we'll plan to stay at this hotel again.
For an “aged” hotel this is still a great place to enjoy your holidays.
From the first moment you enter the hotel the service from all the staff is excellent. We had a welcome with a glass of champagne, a free room upgrade and an one and a half hour spa refreshment treatment (since we where on our honeymoon).
The room we had was really big (with a separate space as living room with a big couch). The bed was very comfortable and the bathroom also very specious, usually I don’t like to shower in a bath tube but it was really good this time since the bath was wide enough to have a good shower in it.
The pools are very big and really nice to relax. Especially the bar in the pool is really great. Excellent cocktails and really very good and friendly bar tenders. The food you can order is also delicious. The prices are quite expensive but definitely worth the quality you get.
The breakfast in the hotel is really amazing. Again quite expensive but definitely worth the quality you get. The service of the waiters during the breakfast is also excellent. I can say this is one of the best breakfasts served in all the hotels I ever visited (and I’m a frequent traveler).
The Spa in the hotel is also a must visit!
The location of the hotel is also perfect since it’s on walking distance of many restaurant and nightlife (so you don’t get ripped off by taxis after a night out).
"4 solid stars"
There was probably a time when this place was five stars but i just couldn’t get there. First the issues. Terrible water pressure in shower. This part alone keeps it from being 5 stars. The coffee station in the lobby was not refilled the whole time i was there. The carafes were very small so if you didn’t get there early you didn’t get coffee. House keeping left the coffee pot in the room uncleaned and not restocked. The first night the bottled water appeared to be complimentary but the second night there was a collar around the neck of one of the bottles explaining there was a charge. This sign was missing the first night. Now the positive. Very friendly and accommodating staff. Amazing pool even though the water was like bath water temperature wise. Kids eat free with adult purchase. Restaurants were all fantastic. Elevators were very fast and plentiful. Fresh orchids in lobby were breathtaking. Great views. Room service was prompt and accurate. All activities were able to be booked by a in-house travel agent. Bartenders were great and generous. Towels by the pool were great. Jet skis for rent right there and can be charged to the room. All in all it was a great stay. I’ll likely come back and try a suite next time.
"Location Location Location!"
4 of my girlfriend stayed here for 5 nights. The hotel is very beautiful with wonderful pools. The staff was amazing! One of my GF got hurt on the last day and the staff was on top of it ensuring she was ok. The bar food is good. The rooms are nice and spacious. What made this hotel a 5star was its location. It is close and walking distance to all the restaurants and bars clubs. You can be at the hotel and feel complete peace but a 15 min walk can take you to the busy zone. We never had to pay for a taxi!
"Don’t waste your money"
The hotel was nice but the food sucked and was expensive. I suggest going to the supermarket just a short walk away. The food is way better and much cheaper. I have been to a few all inclusive resorts in Cancun and I always felt the drink are watered down at those and the food wasn’t great. Well guess what? The same thing applies at the non inclusive. We spent 80 bucks for 4 watered down drinks and 2 hamburgers and 2 taco meals for lunch! You can go down to the supermarket and eat for 20 bucks and that includes ice cream for 4! The staff is nice. The snorkeling was great. But I expect if I am going to pay 8 bucks for an alcoholic beverage it might have some alcohol in it. Save yourself the hassle and stick to the all inclusive. The oceanfront rooms are nice. The pools are nice. The beach has little sea weed. But that’s the extent of the positives. Never coming back to this location. My teenagers hated it also.
Please be advised that from December 19th, 2015, a $25 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico).
The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.
Nested on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.
Beautiful surroundings combined with top-notch service have made the Grand Fiesta Americana Coral Beach Cancun the winner of the prestigious Five Diamond award numerous times and garnered accolades from Travel + Leisure and Condé Nast Traveler as one of Mexico's best resorts. The resort is also a member of the prestigious Preferred Hotels & Resorts
All 602 suites offer spacious comfort and feature breathtaking ocean views, bringing glimpses of sea and sand at every turn. Décor is warm yet refined, naturally complementing the setting. World-class 40,000 square foot Gem Spa boasts stunning, sophisticated design, innovative treatments inspired by gemstone therapy, unique amenities - including a 10-step hydrotherapy ritual-and 26 treatment rooms complete with luxurious, private VIP spa treatment rooms.
An awe-inspiring pool spans the length of the hotel and boasts rich blue ''lagoon-like'' waters and numerous relaxing lounges. The resort's gorgeous beachfront is continually regarded as one of Cancun's best and is lined with tropical palapas along the sand. Picture-perfect vistas offer an unobstructed view of nearby Isla Mujeres. Resort guests may also enjoy a variety of water sports from the resort as well as visits to local attractions including Chichen Itza, Tulum, Xcaret, Xel-Ha and Cozumel.
Various dining options include the Five Diamond Le Basilic, the oceanfront fresh seafood restaurant Isla Contoy, and the authentic and stylish La Joya. Local Mexican flavor is infused in the ambience nightly with traditional Mariachi singers serenading at sunset in the lobby. The hotel's 85,000 square foot of meeting and function space can accommodate groups up to 1,800 guests and offers numerous function capabilities. This area is conveniently located in its own section of the resort.
Children may enjoy daily supervised entertainment at the resort's Fiesta Kids club from 10:00 am to 06:00 pm. Activities include beachfront sand castle building, sea shell hunting, crafts and other interactive games.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.