We got here last night and were treated very professionally by reception. Check in took about 15 minutes as expected. After all my deliberations we were not even offered Grand Club, so I wont be able to review that for the TA community. I know that was the biggest question I had about this hotel. However, we are quite content with our junior suite oceanview room on the 8th floor of the West Tower. We simply asked if it was possible and they graciously made it happen. The room offers a spectacular view and is spacious enough for my husband and I and our two sons.
We plan to try all the great restaurants here at the hotel and will update this review soon. So far it is lovely.
My boyfriend and I stayed at the Grand Fiesta a total of 5 nights. Everything about our stay was great including the Amazing and super friendly staff at the hotel. The highlight of our trip was the spa treatment we received at this hotel. The architecture and design is something you would see in a movie it was the most beautiful part of the hotel, a must visit. The room itself was just as pictured on the site, a little older but very clean and neat. The pools were all clean and the staff comes by frequently to ask if you need anything or want to order food. The beach is great on this side of Cancun if you are looking for more calm waters. We actually did paddle board yoga and went jet skiing but they offer many more things to do on site and off for a certain price. One day we walked over to the adjacent hotel to swim with dolphins which was an amazing experience as well. The food offered at this hotel was great and we ate there majority of our stay in Cancun. The breakfast buffet offers everything you could possibly imagine including endless mimosas and bloody Mary’s. The room service was great as well and everything was priced fairly. Overall, we had a great stay and would recommend this hotel to anyone simply based on cleanliness, staff courtesy, location, amenities, and the food! This would be a great place to bring your family or just to relax with your partner.
"Difference in treatment "
We stayed in club level 2 years ago and this time we didn’t. Very big difference. First we were given a dirty room but then switched when we complained. The travel agents associated with the room was rip off. They won’t refund when our 4 year old didn’t participate and we had videos to show them that he didn’t. The hotel decided not to do anything about it. They try to sell their vacation packages but they should work on their service. The coral cafe staff forgot what we ordered twice and didn’t even apologize, we ended up tell them we don’t want it after we reminded them. Very disappointed. There are plenty of other hotels so they should really improve their service.
It shouldn’t be that people have to book club level to get to good service.
We stayed at this fabulous resort April 22-28. It was the most amazing vacay ever! From the moment Carlos checked us in we knew we were in paradise. The Hotel Lobby is gorgeous. Our Jr Suite East Tower 8th Floor view was stunning, big comfortable queen beds, large dressing area with separate shower. A sunken living area to relax. The daily Breakfast Buffet which Carlos graciously offered to fix a small issue at check-in is a must, the food was always fresh, delish, amazing. We were pampered daily poolside by Jdordy, who made everyday perfect, thanks Jdordy!! The entire staff goes above and beyond to meet all needs and more. In the evening the Lobby Bar has a live Jazz Group with great drinks and service. We did venture out one evening for shopping and dinner. We quickly decided we we did not need to leave this lovely resort again as they had everything we needed right there.
One thing I would suggest to management is give guests time to check in and get comfortable before they start trying to book your time to share their “Other Properties” the lady was very nice but became a bit annoying. Just a thought.
My friend and I had the most wonderful relaxing enjoyable vacation ever !! Will definitely be back as soon as possible !!!
Thanks for the great time and memories.
"Very nice stay!"
The location, beach and food are great! Quite place, suitable for families with children. Loved yoga classes on the beach, free snacks during the day. Kids club is very big and colorful, has many activities for kids. The Spa is amazing for adults!
Even i had some misunderstanding with the staff in the beginning, but they were fixed after all.
Please be advised that from December 19th, 2015, a $25 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico).
The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.
Nested on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.
Beautiful surroundings combined with top-notch service have made the Grand Fiesta Americana Coral Beach Cancun the winner of the prestigious Five Diamond award numerous times and garnered accolades from Travel + Leisure and Condé Nast Traveler as one of Mexico's best resorts. The resort is also a member of the prestigious Preferred Hotels & Resorts
All 602 suites offer spacious comfort and feature breathtaking ocean views, bringing glimpses of sea and sand at every turn. Décor is warm yet refined, naturally complementing the setting. World-class 40,000 square foot Gem Spa boasts stunning, sophisticated design, innovative treatments inspired by gemstone therapy, unique amenities - including a 10-step hydrotherapy ritual-and 26 treatment rooms complete with luxurious, private VIP spa treatment rooms.
An awe-inspiring pool spans the length of the hotel and boasts rich blue ''lagoon-like'' waters and numerous relaxing lounges. The resort's gorgeous beachfront is continually regarded as one of Cancun's best and is lined with tropical palapas along the sand. Picture-perfect vistas offer an unobstructed view of nearby Isla Mujeres. Resort guests may also enjoy a variety of water sports from the resort as well as visits to local attractions including Chichen Itza, Tulum, Xcaret, Xel-Ha and Cozumel.
Various dining options include the Five Diamond Le Basilic, the oceanfront fresh seafood restaurant Isla Contoy, and the authentic and stylish La Joya. Local Mexican flavor is infused in the ambience nightly with traditional Mariachi singers serenading at sunset in the lobby. The hotel's 85,000 square foot of meeting and function space can accommodate groups up to 1,800 guests and offers numerous function capabilities. This area is conveniently located in its own section of the resort.
Children may enjoy daily supervised entertainment at the resort's Fiesta Kids club from 10:00 am to 06:00 pm. Activities include beachfront sand castle building, sea shell hunting, crafts and other interactive games.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.