This motel is so clean and so beautiful! We stayed for a week and the service was the best we have ever experienced. The location is quiet, private and they keep the beach and grounds impeccably clean. We were here during the time of travel warnings and we felt completely safe. Wonderful experience in every way!
"Beautiful hotel with excellent service! "
Beautiful hotel! We stayed for 4 nights and hated to leave. From the time we arrived the bell hop Emilio greeted us right at our car and began to make us feel welcome. The hotel restaurant La Joya was amazing, the food and service can’t be beat. Our server Ramiro was excellent. The hotel spa, Gem Spa was awesome and very relaxing, the spa staff was also very attentive to your every need. We had the couples massage and the massage therapists Irma & Daniellea were awesome. We had the master suites for our rooms & purchased the Grand Club Level services and it was well worth it. The food in the Grand Club Level was very good and had a lot of variety which changed every few hours with breakfast, lunch and dinner items. The room was very comfortable and relaxing and everything was very, very clean. The room service missed nothing small or big when it came to servicing our room. The pool/beach is where we spent the most of our time and was very well kept and clean. The wait staff at the pool/beach on Grand Club Level side I can’t say enough about! The most of our four days there were spent at the pool/beach. We had Adrian and Valerie everyday, both of which provided impeccable service, it was like they knew exactly what we needed and when we needed it. The other pool staff which, I wished I knew their names were all also excellent and very attentive.
The only thing I will say is that the swim up bar should be allowed to also serve drinks to the Grand Club Level members, we tried to go up to the swim up bar and were told we could not get drinks there until 4pm and needed to go to the sun deck of the Grand Club Level which was kinda not fun if we were already in the pool.
But aside from that, everything was amazing & we will definitely be back sooner than later!!
"Loved the hotel"
The hotel is beautiful, great food, absolutely gorgeous views of the pools and ocean. We had a great trip time. Everybody at the hotel was very courteous, especially Elias and Gerardo at the entrance, Luis at Concierge, Alexia at Viña Del Mar and Jairo at the pool. We would love to hear back!
"Luxury and Private"
We have been to Mexico beaches like Mazatlan but this by far tops the views, the clear ocean and the elegance of this hotel. It is luxurious and the staff is always so nice and attentive. The beds are so comfortable. The soap and shampoo and conditioning are all great. They give you a little bag of cotton pads to remove makeup and a little bag of q-tips. Clean towels every day at the beach/pool and slippers to walk in from the pool If your shoes are wet. And they give you fresh towels to walk to your room from the pool area. They pass by with small skewers of fruit by the pool/ocean. I did buy my drinks out at the nearby stores mostly...they are in walking distance and a few snacks. We did also snacked at the hotel too like ceviche and fruit bowls and a pineapple cup margarita. Loved it! Not crowded the 2 week of April. They bring ice with nightly turn-down service and chocolates on your pillows...where they open your bed for night and put floor mats by your bed feet. Its location is at the end of the hotel strip... we thought we needed to see mercado 28 but later realized it's the same stuff next to our hotel in walking distance!!! So walk around the block and find many food and shops to buy souvenir. Oh Selecto is a store directly across the street... its like a Walmart, so if you need sunscreen or water or anything go there. And dont forget to go to the Mexican Outlet store next to the Selecto store for the best paletas (Mexican ice cream)...lol hope this helps.
P.S. the other reviews said they watch you (the staff)...I dont think so. I did feel safe like they were being watchful and helpful.
Fantastic experience there. Had the junior suite, its amazing, big room with an amazing view. Staff is well trained and always ready to help with a smile. Would definitely stay there again! Pool area and beach are clean and beautiful.
Please be advised that from December 19th, 2015, a $25 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico).
The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.
Nested on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.
Beautiful surroundings combined with top-notch service have made the Grand Fiesta Americana Coral Beach Cancun the winner of the prestigious Five Diamond award numerous times and garnered accolades from Travel + Leisure and Condé Nast Traveler as one of Mexico's best resorts. The resort is also a member of the prestigious Preferred Hotels & Resorts
All 602 suites offer spacious comfort and feature breathtaking ocean views, bringing glimpses of sea and sand at every turn. Décor is warm yet refined, naturally complementing the setting. World-class 40,000 square foot Gem Spa boasts stunning, sophisticated design, innovative treatments inspired by gemstone therapy, unique amenities - including a 10-step hydrotherapy ritual-and 26 treatment rooms complete with luxurious, private VIP spa treatment rooms.
An awe-inspiring pool spans the length of the hotel and boasts rich blue ''lagoon-like'' waters and numerous relaxing lounges. The resort's gorgeous beachfront is continually regarded as one of Cancun's best and is lined with tropical palapas along the sand. Picture-perfect vistas offer an unobstructed view of nearby Isla Mujeres. Resort guests may also enjoy a variety of water sports from the resort as well as visits to local attractions including Chichen Itza, Tulum, Xcaret, Xel-Ha and Cozumel.
Various dining options include the Five Diamond Le Basilic, the oceanfront fresh seafood restaurant Isla Contoy, and the authentic and stylish La Joya. Local Mexican flavor is infused in the ambience nightly with traditional Mariachi singers serenading at sunset in the lobby. The hotel's 85,000 square foot of meeting and function space can accommodate groups up to 1,800 guests and offers numerous function capabilities. This area is conveniently located in its own section of the resort.
Children may enjoy daily supervised entertainment at the resort's Fiesta Kids club from 10:00 am to 06:00 pm. Activities include beachfront sand castle building, sea shell hunting, crafts and other interactive games.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.