First time to Mexico with my friend. We spoke no Spanish and there were lots of staff that spoke English to help us.
The hotel is very clean and tidy. The hotel does have a grand vibe on arrival and friendly staff to open doors for you. Concierge staff very helpful of the area and if they weren't sure of anything they would do there best to look into an alternative. Nice spacious rooms with massive television and comfortable beds and pillows.
"Excellent service, great English speaking staff "
Really helpful staff as we spoke no Spanish. All staff were really accommodating and happy to help. Would definitely recommend for someone looking for a great hotel with English speaking staff. Very clean and extremely comfy beds and pillows. Thanks for making my first trip to Mexico memorable!
"trapped in their own rules"
The design and cleanliness of the hotel are absolutely okay. Its problem are the absurd rules. We wanted to have a quick evening drink with our nine year old, reasonably well behaved son in the more or less empty bar at 8 pm. We were not allowed in, "because that are the rules". Of course, the one or two other guests could not care less.
The other big disadvantage is the images on the website. You clearly see a rooftop bar. This bar does indeed exist, "but only for events", as we were told. So, no beautiful view over the city for us (or for any other guest). All in all, a disappointing hotel experience I must say.
"Good, first-time experiencew"
A colleague recommended this hotel for our quick visit to Guadalajara. Immediate greeting upon arrival with assistance with bags. While awaiting check-in, bellman offered moist towels and cool bottled welcome, which were welcome/appreciated. Lovely lobby, check-in efficient. Located right in the financial district, so clearly designed with business travelers in mind.
We had a king suite at the end of the hall, which made the room quiet. Room large with view toward the Country Club (right in the city!). Snacks with full refrigerator and large-screen TV, which I would have preferred in the sitting area vs. looming over the bed. Large bathroom with separate water closet and shower. Large L-shaped counter, but only one sink (area large enough for two) and one outlet in the wall to the right of the sink. So, despite the size, only one person could access the sink, the outlet, and the wall-mounted make-up mirror (which I appreciated having) at a time vs. having another outlet on the left-hand wall or another sink to the left of the existing one, etc., so that if one wants to shave while another applies make-up or dries hair, that could be done. Also, bed directly next to bathroom, which has no door, so no way to prevent light or noise from toilet, shower, or sink from disturbing a sleeping spouse. Just a design/layout thing...(In the attached picture, I'm standing right next to the bed.)
Restaurant large and beautiful with comprehensive menu. One can avail themselves of the very generous buffet or order off the menu. Service excellent. We did have room service for dinner first night, and the food was delicious and came fast. Before our stay, we got excellent help via email from Yasmin and Idania in making transportation arrangements to our next destination.
Overall, we would be likely to stay at other Fiesta Americana properties given our experience at this property in Guadalajara.
"E x c e l l e n t !"
A real nice gem. A culture of friendly and professional service throughout.
Nice accommodations, clean well appointed rooms, big flat tv with good cable channels.
Great breakfast buffet. Plenty of fine restaurants walking distance. Excellent concierge.
I travel very much and this is the place to stay in Guadalajara. I would definitely come back.
Congrats to manager and staff.
Located in Guadalajara, Mexico, the Grand Fiesta Americana Guadalajara offers an upscale hotel atmosphere for business travelers in the heart of the city's exclusive corporate and financial district. Our luxury Guadalajara hotel features spacious, luxurious rooms and suites with grand luxury, style and technology for a productive and relaxing experience in Mexico.
Our luxury Guadalajara hotel is the perfect destination in Mexico for business executives and travelers from around the world. Surrounded by the energy of Guadalajara, our exceptional hotel offers a vibrant, comfortable atmosphere for everything you do.
Grand Fiesta Americana Guadalajara, awarded with the 4 diamond prize, given by the AAA association for 9 years in a row allows you to enjoy modern travel luxuries; such as a wonderful restaurants and bars, business center, fitness club, spa, free wireless internet and a Fiesta Kids Club. With a unique urban ambiance, grand elegance, expetional service and a friendly staff, our Guadalajara hotel is the ideal retreat for business in Guadalajara, Mexico.
Grand Fiesta Americana Guadalajara Country Club is an Eco-friendly hotel, so it is a 100% smoke free hotel.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.