We arrived early at around 7am. No room available which we can understand. By 10am, many guess checked out, group of people.. we asked if we can have the room earlier and we can pay for extra charges.. the answer given was .. NO and no room available till 3pm. 11am we asked again as more people checked out. Still no room available. House keeping work on occupied room then empty room??? Ridiculous!
Sad.. such a nice hotel but really bad customet service!!
"Excellent place to stay"
I have been staying in this hotel for a week or two on business trips for over 4 years now and I never had any problem or issues at all. Service is excellent, employees are courteous, very accommodating and full of smiles. Highly recommended.
"Best in Guadalajara"
- efficient check-in / great staff.
- excellent breakfast buffet.
- good enough gym.
- location (fancy area of the city).
- great follow up to requests thru app.
- small but comfy lounge for executive rooms, very well stocked with food and beverages all day long.
- staff at the entrance is not very helpful. Only watching the guests in a very intrusive way instead of greeting, helping with doors, luggage, getting a taxi... I felt overwhelmed by the security.
- elevators areinsufficient, crowded at most times.
- rooms are a bit dated but not uncomfortable at all.
Even that they need to fix some small issues, won't hesitate staying here again in the future.
"Business meeting "
Good security, that's a must! Beds were comfortable but pillows could use an upgrade. Food was very good in the meeting rooms. Very friendly staff and most were bilingual. Convenient Starbucks just off the lobby. Meeting rooms need upgraded equipment for presentations- not bad but could be better. Also meeting rooms need better lighting. Gym needs a lot more treadmills. Overall, good stay, nice room and very good staff.
"Very Nice hotel but..."
Good things first: excellent location, elegant lobby and nice restaurant and bar. Great service from bell boys, front desk staff, waiters, everyone is attentive and willing to help. Room clean and neat. Beds are confortable with nice linens.
But: the layover in our room was awkward: there's no privacy when you use the shower, it has a glass door that opens to a common area where the vanity is but there's is no door in that area that gives you privacy when you are taking your clothes off or getting dressed. This made all the members in my family very uncomfortable.
Located in Guadalajara, Mexico, the Grand Fiesta Americana Guadalajara offers an upscale hotel atmosphere for business travelers in the heart of the city's exclusive corporate and financial district. Our luxury Guadalajara hotel features spacious, luxurious rooms and suites with grand luxury, style and technology for a productive and relaxing experience in Mexico.
Our luxury Guadalajara hotel is the perfect destination in Mexico for business executives and travelers from around the world. Surrounded by the energy of Guadalajara, our exceptional hotel offers a vibrant, comfortable atmosphere for everything you do.
Grand Fiesta Americana Guadalajara, awarded with the 4 diamond prize, given by the AAA association for 7 years in a row allows you to enjoy modern travel luxuries; such as a wonderful restaurants and bars, business center, fitness club, spa, free wireless internet and a Fiesta Kids Club. With a unique urban ambiance, grand elegance, expetional service and a friendly staff, our Guadalajara hotel is the ideal retreat for business in Guadalajara, Mexico.
Grand Fiesta Americana Guadalajara Country Club is an Eco-friendly hotel, so it is a 100% smoke free hotel.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.