Location #1 of 15 hotels in San Pedro Garza Garcia
Certificate of Excellence 2017
Summary of qualifications
"Nice decor, but inconsistent service"
This is a nice, modern hotel if you are coming for a short business stay. The gym and amenities are very good, along with easy access to many restaurants and upscale mall across the street. The overall decor of the rooms and common areas are very modern and updated which I like. My main hesitation with this hotel is the inconsistency in service. I was here for 4 nights, and preordered the same breakfast everyday from the room service menu. Each day something new came or was missed. One day I didn't receive the toast, one day I didn't receive jams or butter, one day the eggs were completely different, and one day I received it all correctly. One night I ordered soup and did get a spoon. As far as the rooms are concerned, the first night I didn't have soap for my shower, but I called and they brought me some. I also found several strands of hair in the towels or on the chair, but they were cleaned the next day. I had multiple colleagues staying at the same time and we were laughing each day when we spoke about what we received the previous night. I had turndown service one evening with a mat and slippers between the bed. Nobody else received that. One of them had snacks in a drawer above the bar, but I did not have any. These are all relatively minor things, but when it happens each day, you begin to question the reliability and wonder what you are actually going to receive the next day. It's simple inconsistency and lack of attention to detail that makes me rethink staying there. Overall the staff are very friendly and accommodating, but service levels were all over the board. One positive is that the beds and sheets are good. The walls are relatively thin, so you may hear your neighbors, but I didn't have any issues with sleeping, which can sometimes happen in hotels. The shower is also nice, but again- I received a handheld loofa sponge along with my soaps, but I was the only one in my group to get one. Nice hotel, but they definitely have some gaps in service from guest to guest, day to day.
"Grand Fiesta Americana"
Superb room relative new hotel great service and inmaculate details of welcoming treats with Santander Fiesta Rewards Platinum Floor 16 & 17 ask for view to the mountains , exclusive , nice , neat and clean
"Cold weather, but beautiful hotel"
Rooms are spacious and beautiful. I had an issue in my room, and maintenance fixed the problem within 30 minutes. Top rooftop bar/restaurant was stunning with killer views. Fiesta Americana is a great brand, and this is a top notch property!
"Good facilities, but terrible food."
The hotel is well-located and relatively new (open less than two years, I believe). Its rooms are small, but comfortable. The reception and concierge staff were friendly and helpful.
The hotel's heating and air-conditioning never worked properly during my 3+ week stay. Even changing rooms did not help. While its breakfast buffet is fine, everything I tried on the menu was terrible as was the dining rooms' service. The entire kitchen staff should be fired -- seriously.
The hotel's "business center," when it was staffed, is a joke. You can't even send a fax from the hotel. The gym is small, but adequate.
Housekeeping was spotty. During my 25 nights, I received evening turn down services only 3-4 times. My room was not always vacuumed on a daily basis. Laundry service is poor and expensive.
I have stayed at the hotel 60+ nights in the last year, but will not be staying there when I return to San Pedro in December.
"Fancy Hotel "
This is a fancy and expensive hotel. The service is good the people are really nice the only turn down is that the rooms are kind of small for the price you pay. But they are well decorated, the bathroom is average size and the bed is comfy. ***** There’s some important shopping malls just crossing the street**** and also a lot of restaurants and fun places for children.
Overall I’ll come back.