I stayed at this hotel in Puebla and really enjoyed it. Very modern rooms, very clean, and very accommodating. This chain of hotels in Mexico is a must do. An absolute no-brainer. I will do it every visit to Mexico.
"Not what we expected to find in Puebla...Beautiful"
I was really surprised to find such a quality hotel in Puebla.
All staff were amazing and helpful. Our room was modern, immaculate and beautiful. Arriving early from Mexico City..
an early check in was appreciated.
Surprisingly...altough away from the old town...the escape from the hustle and bustle was a welcome relief (only $3 by uber to old town). this hotel is situated in a new area and right next to the Puebla Star and Puebla's biggest shopping mall so plenty of restaurants nearby.
The breakfast buffet was extensive and delicious catering for local and western tastes. The view from the sky bar is sensational.
This hotel does sell itself short and does not advertise some of their unique features. Apart from a beautiful pool and more than adequate gym...they have one of the most amazing Sauna & Steam facilities I have seen...yet there is no mention on their website.
My only complaints with the hotel (otherwise I would have given them 5 stars):
1. Apart from 1 free use of the sauna (limited to 30 mins) the cost to use the facility is way overpriced. They charge 485 pesos (US$30) to use it....PER 30 MINUTES. Ridiculous considering amount of time to dress etc.
2. From day 2 of our stay, the front desk kept trying to charge us for 1 Orange juice from our mini bar consumed on 1st day...however this was obviously by previous guests. Anyway each day they apologized and spent 10 minutes filling out some sort of refund voucher..yet the next day...the same charge would appear. After going through the same process everyday...by the time we checked out...the joke was wearing a little thin.
This hotel appears proactive and hopefully will take these comments on board. However...despite this I would have no hesitation in staying here again.
Very cozy , clean and pleasant. The service was perfect due to the limited time was't possible to enjoy the services offer from SPA but next time we will try . Gymnasium is well equipped and easy to use , the hotel's position is very close to Angelopolis shopping center , we had the best our rest and our shopping.
"Comfortable and well located "
Room was comfortable however the room housekeeping was very inconsistent. Also there was a lot of mixup with providing your room number to charge a meal, they typically would want to add other people's bills to your room just because you had struck conversations with them without ever truly verifying. Front Desk Staff was very polite but sometimes not able to resolve quickly.
"Beware!!! Choose another Hotel!!! Customers at being stolen from at this hotel!"
I experienced the worst stay at a hotel in my entire life. We stayed at their hotel and dined at their restaurant. While at the restaurant, our laptop was taken and the hotel confirmed with camera footage no customer left with the laptop, which means it was done by an employee!
When we complained to management, they took zero responsibility and didn't even apologize. They have camera footage proving it was there and didn't leave the restaurant. The management was very rude and acted incredibly defensive! To the point where is became suspicious they were involved.... In addition, there was another weird situation where we received a threat call through the hotel operator saying "don't call the police or we will hurt you"!!! Now of course the hotel denies any part of this , but seems like too much of a coincidence that this kind of call happens when we are suggesting we will call the police to report the laptop stolen... one plus one equals two....
Any one booking here beware! I travel all over the world and have seen some corrupt operations before, but this one takes the prize. Please take my word on it, this hotel is implicit or at the very least covering it up!
The worst part to it all, we didn't even get a apology. The hotel has done absolutely nothing to correct the situation.
Located in one of the flourishing innovative neighborhoods of Puebla, The Grand Fiesta Americana Puebla Angelopolis is an impressive hotel that combines luxury with unique amenities. Everything has been designed to give you an exceptional stay with top of the line service and unmatched hospitality.
Situated to take advantage of a panoramic view, the hotel offers 168 comfortable rooms, lap pool, a fitness center, and fully equipped meeting and event rooms. Delight your palate with a perfect fusion of traditional delicacies and international fine cuisine. Discover Puebla from the hotel's strategic location next to the most important shopping center of Angeló, opposite the Star of Puebla, and Parque Lineal. Experience the Grand's sophistication and let us shower you with warm attention.
Check-in is 3pm. Check-out is noon. We suggest you use our express checkout service.