"Great interiors, Great food, Room for improvement reg. Restaurant Service"
A fantastic hotel with great rooms, great food and wellness / fitness area. The only issue during our stay: the personnel serving food & beverages (waitresses & waiters) did hard to understand English. Some of them seemed not very friendly while others tried their best to understand and fulfil our wishes. But they often struggled due to the lack of language understanding. This could be on major point for improvement.
Touted as a top hotel, my expectations were high. The check in was easy enough, if a little long winded. From there it went downhill for me.
I prefer stairs to elevators, even with luggage. But this hotel does not have stairs. The fire escape stairs available at some hotels are really fire escapes here. I was forced to use the elevator. As I got to my room, the key did not work, so down I went again.
The conference service was mediocre with coffee running out repeatedly and the lunch not up to the standards of a top class hotel.
The check out was a laborious affair with no one available if I really did not use anything out of the mini bar. The procedure must have taken 15 minutes.
This hotel is not on my list of return visits.
"Perfect hotel, perfect location"
The hotel staff is excellent; its location is just perfect, practically connected to the mall, very close to many key places in Puebla and not far from downtown. Rooms very comfortable, modern, clean hotel, great for business or pleasure travel.
I visited this hotel at the end of November 2017 for a business trip.
The rooms are very spacious and the beds are of excellent quality which makes the stay really relaxing.
The breakfast is really excellent with scores of possibilities: eggs, fruits, veggies... I particularly appreciated the tray of fruit juices: regular hotels dilute the juices and this brings no energy, at this hotel, juices are fresh and excellent.
On the occasions as well I had burgers / other meals. Very good.
Only drawback: the breakfast is very pricey.
"New nice contemporary hotel "
Nice hotel. Comfortable modern minimal with a small but well done pool and Gym. My only complaints are as follows: no body speaks English. No gluten free or dairy free food at the breakfast buffet. Room service is very slow. And worst issue is that front desk does not change money and no ATM hence I had to walk 15 minutes into a huge mall to find one. Taxis only take Pesos. And there is no spa to speak of.
Located in one of the flourishing innovative neighborhoods of Puebla, The Grand Fiesta Americana Puebla Angelopolis is an impressive hotel that combines luxury with unique amenities. Everything has been designed to give you an exceptional stay with top of the line service and unmatched hospitality.
Situated to take advantage of a panoramic view, the hotel offers 168 comfortable rooms, lap pool, a fitness center, and fully equipped meeting and event rooms. Delight your palate with a perfect fusion of traditional delicacies and international fine cuisine. Discover Puebla from the hotel's strategic location with direct access to the most important shopping center of Angeló, opposite the Star of Puebla, and Parque Lineal. Experience the Grand's sophistication and let us shower you with warm attention.
Check-in is 3pm. Check-out is noon. We suggest you use our express checkout service.