Love this place, it is always a pleasure.
Don’t hesitate on looking for another place this one is exactly what you need. Comfortable, well located, really clean, good service. Really good place for a short or long stay.
"Best visit ever...!!!"
I really loved the time I was here, all crew are super gentile, I traveled with my 1 year old baby and they always were worried about her happiness. Food is just fantastic, honestly it's the best hotel currently at Puebla City. And I travel a lot...!!!
"Stolen Goods from our Room"
Stolen earrings and a sweater after AC service. Management failed to act and was dismissive after reporting the incident.Other than that the Hotel was pleasant, clean, modern, well ventilated. They accommodate it for us to get a less noisy room
"Got overcharged for laundry"
The laundry added additional charges to the bill. The service was used three times during the stay, and the invoice deviated by 31%, 24%, and 18% from the amount it was supposed to be. The bill was discussed with the staff, and dubious and in-transparent explanations were given for the increased cost. After the staff was not able to provide a transparent and conclusive bill, a manager was demanded. After the manager got involved, the charges were cancelled. However, the entire process took over one hour.Additionally, a drink was billed to the room that was never ordered or consumed.For a hotel of this price segment, an incident like this is absolutely not acceptable.Otherwise it is a very nice hotel in prime location. The staff is friendly and most of them speak really good English.Too bad the invoicing is dubious / inaccurate.
"almost perfect, but not without some weakness"
Personal friendly, food o.k.,bar perfect, breakfast o.k., rooms clean, service at reception perfect ,garage service also,music too loud, at a few days the personal was not ready with the breakfast preperation at 06.00. For 15 min. no coffee, no bread,