Grand Fiesta Americana
Querétaro
Qualified:
Grand Fiesta Americana Queretaro
GreenLeader Gold
Best comments
"Rude Front Desk Staff & Expensive "
I found that the staff were terribly rude at the front desk and unhelpful completely. The hotel is expensive for what you get. It’s not a terrible hotel at all but far from a 5 star hotel. Food was also quite mediocre. Wouldn’t mind returning if prices were reduced.
"Great Service and Clean"
From the moment I walked in, the staff went above and beyond. As I did not speak Spanish, they were even more accommodating. I will stay here again in a heartbeat. Room was modern and very clean. Bathroom had separate tub, shower and toilet, which was very clean as well. Next time I would ask for a room not facing the highway as it can get noisy in the middle of the night. Thank you for the great stay!
"Too many flaws in the room."
Nice hotel. Luxurious environment and friendly staff. Breakfast area close to pool. Room was on front side and very close to highway. Safe was not working. Toilet was not working.Maintenance not OK. Would find another place next time in Queretaro.
"Business trip at Queretaro - Oct 24th - 27th"
Very good Hotel, again I really had a very pleasant stay. My welcome at Fiesta Americana was very nice, fruits, cookies and a small bottle of red vine at the room when I arrived. Staff was always very nice and supportive. Very clean room and bathroom. Great breakfast menu and very nice bar.
"Nice hotel but very bad guest service"
Spent one night at hotel. They suggested I take a room on the executive floor where I could meet a client and do some work. Became quite ill that night. Im the morning I was still very ill and asked for an extended checkout as my flight did not leave until 9pm that next night. I offered also to pay for the extra day even though I wasn't staying overnight. The hotel said no room and I would have to leave. Even though I was violently ill. They gave me one hour to leave. They came to my door and took my things as they said they needed the room for someone else. This was only at 12pm in the day. They could not even grant me s couple of hours to try to clean myself up for traveling. Horrible management. I have never been treated so poorly while travelling. No one even asked how I was doing or showed any consent. Never staying again.
