Outstanding customer service at the Palapa Restaurant inside the hotel. The following members did an amazing job in taking care of us:
Rolando, Gerson, Maria-Clara, Lupillo, Osiris, Rolando, Pedro y Gaudencio.
We give them 5-Star class in customer service. Our trip was from Sep 4 -12. Thanks so much.
My first impressions were great. The hotel was very clean and the staff was really friendly especially Sergio, Gustavo and Roberto. Thanks to them all we had a really great stay. The restaurant has good food and not so expensive. I also like the small beach area and the blue water. It was really great !
"Exceptional hospitality & welcoming atmosphere "
Our recent visit to the Fiesta American Villas in Cancun has turned out to be just as enjoyable as the 6 previous times we vacationed there. All 5 of our family members, ranging in age from 6 to 67, were pleased with and appreciative of the incredible hospitality shown to us by all the members of the hotel staff. A special thank you to chief concierge Ignacio for making impeccable transportation arrangements for complicated round-trip transfers to and from the airport and hotel for our family members and also thanks to Vania for exceptional customer service.
The hotel rooms were spacious and clean, and the beds were very comfortable. The resort itself is located within walking distance of local restaurants and shops. Although the palapa restaurant (which also houses the poolside bar) is currently undergoing a renovation, the poolside restaurant and the in house restaurant were operating and served delicious breakfast and dinner entrees. The waiters poolside and ocean side were always ready with quick service and a friendly smile. The swimming pool is clean and well maintained and the ocean water of the beaches is clear and beautiful. We highly recommend this resort as an excellent tropical vacation destination.
"Unplug your phone once you get there!"
This place is not bad overall but the reason why I give it one star is because they deceived me and pretty sure they do with other guest. They call and say you have 1000 complimentary pesos at the restaurant, you get down to the restaurant they take your order and serve you and pretend to know what ur talking about until they bring u the check and send u to front desk and then front desk doesn't know what ur talking about so guess what? U have no complimentary nothing save yourself the trouble and disconnect your phone you will receive several of these calls.
"Debra - visitor"
This place is the worst place I have ever stayed. The service in the restaurant was awful, waited 45 minutes for our meal, then they forgot part of the meal and we finally said, please take it off the check. Then later that afternoon my ring was taken from our room while we were at the beach below our room.
We reported it, they searched everything even our clothes, suitcases, purse, etc. still no ring. Since this they have done nothing and its word against there's that I even had it with me.
What do I have to gain to report my engagement ring, which I've had for 39 years, missing??? I get no kick out of reporting this. They say there is nothing they can do about it and have chosen to do nothing, as they say we have no proof I had it with me and I asked how do you have proof I didn't?
I am very sad to walk away with no ring, unappreciated and disrespected, as they are calling me a liar. Totally disappointed with the Director Manuel. He has no respect for his customers. Our stay was for 7 days, however after the 3rd we checked out, I'm sorry I refuse to stay in a place that calls me a liar and has invaded my privacy.
Enjoying your vacations with family or friends in Cancún is a trip to paradise; especially when you choose Fiesta Americana Villas Cancun from among the hotels in Cancún, Mexico, which will make your vacations truly unforgettable. The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families.
Fiesta Americana Villas Cancún is situated on Punta Cancún, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
We remind you that the check-in time is from 3:00 PM (subject to space availability). The check-out time is 12:00 AM. We suggest that you use our express check-out service.Exclusive benefits of the hotel. The Mexican-style architecture of this hotel conveys warmth and excellent harmony while staying at the hotel.
The privacy of its one, two and three-bedroom fully-equipped villas give guests a sense of security; a stretch of white sand, the turquoise blue sea, culinary delights with Mexican and international touches, activities for each member of the family and the personnel service of the staff all add up to a pleasurable experience.