"Excellent location, with great amenities for the business traveler, and superb attention for vacationing families,"
The two main hotels in which I stay when traveling to Mexico City is The Four Seasons, And the Grand Fiesta Americana Chapultepec. Both hotels are safe, and both have excellent, attentive, well trained staff. I prefer the Grand Fiesta Americana to the Four Seasons due to its location, which is closer to Polanco, yet still on the main Blvd. of Reforma, and across the street from Chapultepec, where one can walk to the museums, Lincoln park, and to all the high-end restaurants and boutique stores of Polanco. The incredible view from the hotel is one os the best is the city, which overlooks Chapultepec park, The castle, and the incredible skyline of the city. Moreover, the room service staff, especially Bryan, just brought our delicious, clean and well prepared breakfast. The staff in general from the concierge, the front desk, the porters, to housekeeping, they are efficient, and go beyond their duties in order to insure that the hotels guest are well cared for.
"Great valet staff !"
David was so kind and helped stash our bags so we could explore Mexico City....was t bothered when I needed to swap items in the bags and helped with directions.... great staff working the front desk and valet really helped the hectic times about traveling go smooth !
"The best experience ever!"
The Grand Fiesta Americana Chapultepec is a great hotel located near Polanco, a central area close to Castillo and Parque de Chapultepec, Anthropology Museum, and many other historical and other must-see places in Mexico City.
Staff is professional and courteous, and extremely helpful. They saved our trip! On our way to Mexico City a delay caused our plane to sit in the tarmac with our baggage sitting in the rain for several hours. Needless to say, our clothes were dripping wet when we got to the hotel.
When hotel staff found out we did not have anything dry to wear that night or the following days, they sent someone to the rescue. We had a reservation for an evening event and we thought we would miss it, but they said to go to our event and leave everything in their hands.
We were pleasantly surprised to arrive to our room with our delicates neatly folded in baskets and our clothes hanged and organized in our closet. Above and beyond what we could have expected. What a service!
Add to that the welcome cocktails and daily breakfast and evening drink and h'ordeuvres; and you don’t want to leave Mexico City. Wonderful vacation!
Excellent Service and Room Quality! The price is high for Mexico, but there are other similar hotels with much higher cost, especially at Campos Eliseos Avenue. The view is unique! Would recommend to hire a corner room at higher floors, for that, if possible.
"Not a Good hotel if you want to be treated"
I don't know if it was a racial thing or not. Never was I ever mistreated in all of my travels.
I asked for assistance regarding the Frida K museum, front desk referred me to the business office to do it myself online, in the business office people were at least nice.
Second, we ordered early morning room service because of an early tour. Coffee was weak so I used the coffee pod/nespresso machine in the room only to come back to find they LOCKED THE COFFEE & SNACKS inside the fridge like we were some kind of criminal who will rob them. Turns out they never asked for credit card on file. So not until I went downstairs to pay for my coffee pod did they sent someone to make me choose the coffee I bought. It's not as if they are a great hotel, one of the lamp is broken, trash bin in bathroom was broken, on our last day I have to request a new key coz they locked me out of my room. On our last day there was only 1 cup and it was dirty so despite the fact I paid for 2 coffee pods I still have to call rooom service for coffee. I wonder if they do this to all client or is it the color on my skin because I'm a Filipino. I'm a professional Nurse working in US, so no sir I don't steal coffee and if you are willing to gamble your reputation to a $3.00 coffee then so be it. Hotel business is hospitality business. You failed on hospitality. I came to Mexico for my birthday didn't know I travelled all the way to be treated like this.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity.
If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbô, where an innovative ambiance combines with an exquisite range of contemporary international cuisine.
To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail.
Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
We inform you that we already have electric car chargers located in our parking lot. Two of our chargers are Tesla brand and the other is a universal charger.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.