Nice hotel with friendly staff. Close to the park area. Famous Chapultepec Castle is not far from the hotel. I was pleased to find a monument with the map of Azerbaijan in this park. The rooms are clean and big enough. The breakfast was good. Hotel is not far from the area with lots of restaurants fitting all tastes.
"Disappointing and expensive"
This is a 3-star hotel with 5-star prices.
On a work trip, and first time to Mexico. The room I reserved was not the room that I received, and the hotel never changed it or adjusted my bill. The 'club lounge' never got breakfast set up on time for my entire stay, so only cold beans and canapes (?!) were set out for guests. In-room coffee was never replaced, once used. Concierge and desk staff have no facility in other languages - as it's marketing itself as a 5-star hotel, that's not really a nitpicky shortcoming. Responding to a request for dining recommendations was directed to what turned out to be a chain restaurant. The staff is nice, but without the hotel operation to back it up.
"Great location and service"
We had a wonderful stay at the Grand Fiesta Americana in Chapultepec for 7 days. Hotel is beautiful, service is five star, location in the city is great for walking around to see the sites and go to restaurants.
"Perfect Place for a Perfect Location"
My Girlfriend and I went to Mexico City just to have fun on our long weekend. For my girlfriend first time in Mexico City I chose this Hotel because it has the perfect location to visit the top 10 things to do in Mexico City. Talking about the hotel by it self the staff is very nice and respectful, they always receive you with a smile and they are very open to recomend you restaurants, bars, or any kind of information that you need of any place to visit. The room was very clean and the view to "Chapultepec Park and Castle" just amazing.
I couldn't settle my Bill with US Dollars in cash and there was no on-site Currency Exchange Counter or Currency Exchange Machine as an alternative. These alternatives I have seen in other hotels where foreign currency cash was not accepted. Not to have these alternatives availabe was POOR SERVICE.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Basilica de Santa Maria de Guadalupe
Journeys Beyond the Surface Popular Culture Tours
Murales de Diego Rivera en la Secretaria de Educacion Publica
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity.
If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbô, where an innovative ambiance combines with an exquisite range of contemporary international cuisine.
To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail.
Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
We inform you that we already have electric car chargers located in our parking lot. Two of our chargers are Tesla brand and the other is a universal charger.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.