This hotel provides me with excellent service. It’s my first opportunity to come to Mexico on the business. Their courteous service alleviate me so much. I notice their staffs clean my room twice because when I came back to my room from some meeting, my room had been already cleaned up, but coming back to my room after attending the banquet, they absolutely cleaned my room up again. I was very impressed by their courteous service. I’d like to stay here again in my next trip.
Great value, highly recommended. Convenient location near Chapultepec, Polanco, and Paseo de la Reforma. The nearest Metro station is about 10 min walk away; it was a little tricky negotiating the walk back to the hotel at night, but I don't fault the hotel for this. The room was more than adequate, the staff was very professional at all levels. I was going to stay at the Camino Real up the street because of the architectural significance, but the Gran Fiesta was a little bit more affordable and had slightly better ratings. I was able to stroll thru the Camino Real, and enjoyed the better value that the Grand Fiesta offered.
"Excellent Hotel with great location"
Stayed here for business and it was an easy walk to the office. This hotel is very nice. Great staff, wonderful location, and overall wonderful experience. I especially loved the hotel restaurant. Every evening I enjoyed choices off their 'local' menu and had the most fabulous food without paying a fortune. I had the best ceviche followed by the Crema de flor de calabaza. Anyway, overall all fabulous experience. Looking forward to my next visit and stay here!
"Beware of not getting what you reserve"
We made a reservation through Expedia and we were supoused to get the VIP price. When we got to the hotel they said that they changed their policies few days ago and that we would not have breakfast included and the vip daily cocktail that we were supoused to have with the price.
We asked for a third bed before noon, and when we got back to the hotel, 10pm, it was not there.
Our minibar is locked.
Not so good service.
Will not come back.
"This hotel is excellent!"
I have yet to stay at a more comfortable and inviting hotel in Mexico City, and this was my 16th visit. I highly recommend staying here. The rooms are beautiful and the service can't be beat. It is also close to everything.
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity.
If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbô, where an innovative ambiance combines with an exquisite range of contemporary international cuisine.
To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail.
Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
We inform you that we already have electric car chargers located in our parking lot. Two of our chargers are Tesla brand and the other is a universal charger.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.