Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only
Location #17 of 122 hotels in Puerto Vallarta
Certificate of Excellence 2018
Summary of qualifications
"Great People.... Average Hotel"
The staff at the hotel were amazing, they could not do enough for you and we were always greeted warmly where ever we went. The staff in the Grand Club on the 13th floor were so attentive in our first week we could not fault it. Unfortunately the second week there seemed to be a lot of upgrades courtesy of the time share sales team, mind you it enabled us to spend more time at the Skybar which was great fun.
Overall the hotel is in need of some TLC, the swimming pool had a number of missing and lose tiles and there was a ring of green around the edges of the pool, one of the plug sockets in the bedroom area was really, which meant that it moved each time it was used, the sofa in the lounge area had a number of dirty marks (looked like fake tan) on the cushions and the decorating standard was a bit shoddy throughout. We had been informed by our rep that it was a new hotel, although we believe that the hotel was older and it has just changed hands
The food was disappointing in over 50% of the restaurants available, that excludes the two that you have to pay an extra £35 pp to eat in. The restaurants and bars were not open every day which is not ideal when you are there for 2 weeks. As for the dress codes detailed in every bar/restaurant we found it strange that these were hardly ever adhered to and were never enforced. For example, wearing a swimsuit and towel into the Grand Club, even if it was to get takeaway drinks should not be allowed.
We upgraded to the Master Suite ('Party Suite') on the 8th floor, we were advised that we would get premium alcohol and wine delivered to our room but unfortunately it took over 4 days and many reminders until this arrived, the wine never did. The hairdryer also only worked on low, we also raised this 4 times but it was never replaced. There were a couple of occasions when our room was not cleaned at all, mind you when it was the towels were removed and not replaced, dirty glasses were not replaced, even after raising with reception. On one occasion we had to ask what we needed to do with a broken glass as again it was just left on the side. The balcony was swept occasionally so there were always dead bugs and our final concern was when the room was left ‘on the latch’ (open) by the turn down service we reported it to reception immediately and nothing was taken but it was still slightly unnerving.
I think if you are going for a long weekend it is a great place to be but for the long haul travellers it did not have enough choice for two weeks.
"Amazing resort with an amazing friendly staff and great food!"
Overall a great resort to go to. The staff were friendly, the food was amazing, great adults only resort. It is only 10 minutes from downtown Puerta Vallarta. My only issue was the bed bugs that we encountered.
Skip the buffet. Sewer gas smell outside on the lower levels. Water turned off to the building a couple of times. My single friend complained about the ratio of couples to single people. Other than that overall good stay in a beautiful part of the PV Area.
Stayed here with eight of my friends in May and had an amazing time. Close to downtown, food was great and he staff was fricken amazing. Special thanks to Jony and Juan, these two guys gave us the best service and made our stay even better. They told us all the best places to visit, eat and drink while in PV.
We had a wonderful time. Beautiful place and very friendly staff. Our room had an amazing view and comfortable bed. Food is great as well as the entertainment and spa. There are lots of adventure options for those that want to experience more of Puerto Vallarta, we did and it is a beautiful place. We will definitely be back.
Let yourself be mesmerized by the majestic views, world-class fine dining and exceptional personalized service at this stylish beachfront all-inclusive resort in Mexico. Secluded in the lush green Sierra Madre mountains, but just 15 minutes from the Romantic Zone, Grand Fiesta Americana Puerto Vallarta offers an unforgettable leisure experience.
Unwind by the infinity pool or dive into the crystal-clear waters of Bahia de Banderas. Try your new favorite craft cocktail at our specialized lounge bars. Go on a guided kayak tour. Get pampered at Haixa Spa. Venture into town to discover Puerto Vallarta¿s magic. Fantastic memories await you at this unique La Colección destination.