The first time we stayed here was over New Years and we had an excellent experience. Upon returning they acknowledged out return visit and treated us like VIPs. Five star service and perfect location.
"Good services, Excellent location"
Hotel is great , not to over the top.
Can't beat the location. Just be careful with the traffic hours during peak times it can be difficult getting in and out , Just use Uber
The fan of the HVAC is a little loud as it cycled off/on , used earplugs to sleep, but that may just be me
"Great location , friendly people, clean hotel"
Great location , friendly people, clean hotel, I would stay here again, At first the lobby looks average but then rooms are clean and nice. In the 16th floor they have an amazing bar overlooking the city.
The Hotel had a very nice comfortable room...plenty of space, the bed was big and comfortable, the only problem we found with the room was the safe, it did not work. food buffet was very nice. If you wanted ice you needed to go to a certain floor, but if you were not staying on that floor you could not get of on that floor, we ended going to the lobby to get ice. The people were very nice. We did notice that they had set out some candies and waters all over the room and bathroom including a mini fridge with all kinds of drinks. We did not use any of that. At the time of check out they told us we had drank some coffee, which we did not, and we signed a form that said we did not have anything so they would not charge us anything else. Most Hotels we stayed at offer you coffee in the room as a complementary thing in the USA, well i guess its not like that every where, we learned something.
"Great hotel near Bosque el Chapultepec"
We booked the hotel through our airline which offered a great package deal and we spent 7 days at the hotel while visiting the sites of Mexico City and the outlying areas.
Being one of the low cost package choices we weren't sure what to expect. The rooms were very modern and clean (and we had a view from the 9th floor of Chapultepec and the Caste and some spectacular sunsets over the mountains) and the public areas, including the restaurant, were great. There is a wonderful exercise room, with modern, clean equipment, and spa on the top floors.
The staff was incredibly helpful and went out of their way to make sure we had a pleasant and trouble free stay. I must add that while most of the staff spoke much better English than we did Spanish, there were a few times when we simply couldn't communicate as well as we wanted. That being said, we had a problem with a lost ATM card at a nearby back and Juan, one of the concierges, went with us to the bank and helped us recover it. He really went above and beyond.
The hotel restaurant is good with some outstanding fish and Oxacan style mole negro dishes.
In addition to being across the street from Chapultepec Park, the hotel is only a 5 minute walk from El Paseo de la Reforma and there are excellent restaurants in easy walking distance (our favorite was El Fogancito on Leibnitz 54, three blocks from the hotel.
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity.
If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbô, where an innovative ambiance combines with an exquisite range of contemporary international cuisine.
To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail.
Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.