My husband and I just returned from Cancun. We stayed 6 nights at the Grand Fiesta Americana Coral Beach. We just loved this Resort. This was our first time in Cancun so I have nothing to compare it to but have stayed at several resorts in Hawaii as this was just as nice. We purchased our package through Costco Travel, it included the daily breakfast buffet and the Black passport coupon book.
The breakfast buffet is fabulous, so many options. You can eat something different each day. I also loved that it was open 6:30-noon. Most day excursion leave around 7:30 so you can eat before or if you are like me and cannot eat a big meal first thing in the morning. You can get a cup of coffee from the gym and eat brunch later in the morning. BTW- fresh fruit, small pastries, coffee and tea available at the gym.
We stayed in the “cheapest” room and it was really nice. All rooms have a view of the ocean. Certainly being on a higher floor will give you a better view but i was very happy with the room we had. Room was very clean, AC worked well. Nice shower. Housekeeping comes twice a day. Turndown service with little chocolates.
We had all but one meal at the hotel. We enjoyed all our meals. If you have the coupon book, there are several coupons for the restaurants. We also had a romantic dinner in the spa that was included in the coupon book. Dinner in the spa was good, but I enjoyed the other restaurants more. We did do room service one night. Very nice. We also felt food and drink prices were reasonable.
The grounds are well cared for. They have staff working all the time cleaning and taking care of the property. I don’t think i have stayed anywhere with so much staff available for any request or guest needs. There is someone available to wash your feet coming in from the beach.
With the exception of one day, the beach was free of seaweed. The day we had seaweed it was after a storm and I believe it stirred up more seaweed. I am not sure why they did not get out right away to clean it, but they probably had a reason.
I was really concerned about the rule of no outside food and drinks. Several reviews said they make you sign something and that you will be charged. This is not the case. They don’t want you cooking in your room and clearly state snacks and leftovers are not included. They have a NICE grocery store across the street. I bought some soda and a some snacks. I even took out the hotels drinks from the mini bar and added my soda. Nobody said anything and I was not charged.
This place is so accommodating. I highly recommend and look forward to returning.
If you reserve a rm online through their website make sure you are billed correctly Fought for 2 days because they did not want to honor price when I arrived the hotel was nice had a few ants in closet
"Perfect family spring break"
We had a wonderful vacation over Spring Break. The service is wonderful and the pools are the best among the Cancun hotels. Across the street is a supermarket for snacks. Floaties were allowed in the pools. Meal pricing was pretty reasonable.
We have stayed here 3 times now and won’t stay anywhere else. Carlos the manager is exceptional in all things you need. He went above 5 and beyond to make our stay perfect. No detail was left out. You must experience this resort to know what you have been missing at all others
"the best we was!!!"
We are a honeymoon couple currently staying at the hotel and everything is just perfect! The food the service and the location the best hotel I have ever been
They sent us an e-mail at the time of the reservation, which kept us a suite on a high floor and from the moment we arrived we were just spoiled
Must indicate that the service level is very very high!
At the Coral KidZ Club, our youngest guests can discover a whole new level of fun with the most advanced technology. This 4,000 square meter area, designed by the renowned Canadian firm Launch by Design Inc., offers 40 activities that stimulate imagination and learning inside and outside the club. Children 3-5 years old can choose their own environment: city, park or forest. Preteens and teens will find the latest video games to play, plus arts and crafts, theater, dance and a full dressing room with wardrobe and makeup. For outdoor activities, there¿s basketball, a remote control track, Mexican traditional floor games and the innovative NEOS, the first electronic system in the world that combines speed and the fun of video games with the animated movement of aerobic exercise. Take your children to Coral KidZ Club, one of the best children's clubs in Latin America.