My husband and I just returned from Cancun. We stayed 6 nights at the Grand Fiesta Americana Coral Beach. We just loved this Resort. This was our first time in Cancun so I have nothing to compare it to but have stayed at several resorts in Hawaii as this was just as nice. We purchased our package through Costco Travel, it included the daily breakfast buffet and the Black passport coupon book.
The breakfast buffet is fabulous, so many options. You can eat something different each day. I also loved that it was open 6:30-noon. Most day excursion leave around 7:30 so you can eat before or if you are like me and cannot eat a big meal first thing in the morning. You can get a cup of coffee from the gym and eat brunch later in the morning. BTW- fresh fruit, small pastries, coffee and tea available at the gym.
We stayed in the “cheapest” room and it was really nice. All rooms have a view of the ocean. Certainly being on a higher floor will give you a better view but i was very happy with the room we had. Room was very clean, AC worked well. Nice shower. Housekeeping comes twice a day. Turndown service with little chocolates.
We had all but one meal at the hotel. We enjoyed all our meals. If you have the coupon book, there are several coupons for the restaurants. We also had a romantic dinner in the spa that was included in the coupon book. Dinner in the spa was good, but I enjoyed the other restaurants more. We did do room service one night. Very nice. We also felt food and drink prices were reasonable.
The grounds are well cared for. They have staff working all the time cleaning and taking care of the property. I don’t think i have stayed anywhere with so much staff available for any request or guest needs. There is someone available to wash your feet coming in from the beach.
With the exception of one day, the beach was free of seaweed. The day we had seaweed it was after a storm and I believe it stirred up more seaweed. I am not sure why they did not get out right away to clean it, but they probably had a reason.
I was really concerned about the rule of no outside food and drinks. Several reviews said they make you sign something and that you will be charged. This is not the case. They don’t want you cooking in your room and clearly state snacks and leftovers are not included. They have a NICE grocery store across the street. I bought some soda and a some snacks. I even took out the hotels drinks from the mini bar and added my soda. Nobody said anything and I was not charged.
This place is so accommodating. I highly recommend and look forward to returning.
If you reserve a rm online through their website make sure you are billed correctly Fought for 2 days because they did not want to honor price when I arrived the hotel was nice had a few ants in closet
"Perfect family spring break"
We had a wonderful vacation over Spring Break. The service is wonderful and the pools are the best among the Cancun hotels. Across the street is a supermarket for snacks. Floaties were allowed in the pools. Meal pricing was pretty reasonable.
We have stayed here 3 times now and won’t stay anywhere else. Carlos the manager is exceptional in all things you need. He went above 5 and beyond to make our stay perfect. No detail was left out. You must experience this resort to know what you have been missing at all others
"the best we was!!!"
We are a honeymoon couple currently staying at the hotel and everything is just perfect! The food the service and the location the best hotel I have ever been
They sent us an e-mail at the time of the reservation, which kept us a suite on a high floor and from the moment we arrived we were just spoiled
Must indicate that the service level is very very high!
Please be advised that from now on, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Juárez, Quintana Roo (Cancún).
Please be advised that from now on, a $25 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico).
The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.
Nested on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.
Beautiful surroundings combined with top-notch service have made the Grand Fiesta Americana Coral Beach Cancun the winner of the prestigious Five Diamond award numerous times and garnered accolades from Travel + Leisure and Condé Nast Traveler as one of Mexico's best resorts. The resort is also a member of the prestigious Preferred Hotels & Resorts
All 602 suites offer spacious comfort and feature breathtaking ocean views, bringing glimpses of sea and sand at every turn. Décor is warm yet refined, naturally complementing the setting. World-class 40,000 square foot Gem Spa boasts stunning, sophisticated design, innovative treatments inspired by gemstone therapy, unique amenities - including a 10-step hydrotherapy ritual-and 26 treatment rooms complete with luxurious, private VIP spa treatment rooms.
An awe-inspiring pool spans the length of the hotel and boasts rich blue ''lagoon-like'' waters and numerous relaxing lounges. The resort's gorgeous beachfront is continually regarded as one of Cancun's best and is lined with tropical palapas along the sand. Picture-perfect vistas offer an unobstructed view of nearby Isla Mujeres. Resort guests may also enjoy a variety of water sports from the resort as well as visits to local attractions including Chichen Itza, Tulum, Xcaret, Xel-Ha and Cozumel.
Various dining options include the Five Diamond Le Basilic, the oceanfront fresh seafood restaurant Isla Contoy, and the authentic and stylish La Joya. Local Mexican flavor is infused in the ambience nightly with traditional Mariachi singers serenading at sunset in the lobby. The hotel's 85,000 square foot of meeting and function space can accommodate groups up to 1,800 guests and offers numerous function capabilities. This area is conveniently located in its own section of the resort.
Children may enjoy daily supervised entertainment at the resort's Fiesta Kids club from 10:00 am to 06:00 pm. Activities include beachfront sand castle building, sea shell hunting, crafts and other interactive games.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.