Very satisfied with service. Breakfast staff hard working to serve. Wilbur, Martin, the rest of the serving team and the hot foods ladies really nice and quick considering all the people they get. The building is a bit old and the only thing I would recommend is a bit of repairs to some of the shower equipment. Also, there was a bit of a push for the preference plus discount program and the membership program once you check in. But otherwise a fantastic place with good service. Will definitely come back again
My wife and I seem to stop in at the Sun Palace each year. The size of this resort promotes a comfortable atmosphere and has a relaxing feel. We welcome the chance to see the lovely Claudia who personifies what's best about the culture of warmth and helpfulness, which we believe makes this part of the world so desirable. Some things remain constant and that is the first class treatment we receive at Palace. Everything about this latest trip, the meals, the waves (beach) and the service was outstanding. Some individuals stood out, and this is not to diminish all the other staff. Nathaly, pool concierge was an absolute delight. She made our days on the beach so comfortable and we enjoyed our many conversations...a delightful person. Yasaid, a servor at the Italian restaurant was very skilled and accommodating. Karina Sandoval (waitress lobby bar was very attentive and pleasant and always did a great job. Jaime (sommelier) was ever present to impart his in depth knowledge of wines. We enjoyed our interactions with him. Lucelli (spa) gave the best mani/pedi I ever experienced-so talented. My wife enjoyed meeting the charming Sandra (spa) and now I understand why her husband Adrian (golf course) is such a nice guy. A big thank you to all the staff at the Sun and we look forward to our next chance to visit.
"Absolutely Would Return ❤️"
By far, one of the most enjoyable trips I’ve ever taken in my life, and even more so due to this place as our hotel home during our stay. The ambiance of the hotel, the breath taking view from our hotel room/pools/bars, the spacious clean fresh rooms, the decor, the amenities, it was all so great! The customer service here exceeded my expectations during every interaction. Their attentiveness was so mind blowing. In my most humble way, I myself found myself feeling like I was treated like royalty here. I want to give a huge shoutout to all the workers working there, honestly. From those serving in La Joya, the bikini bar, Isla Contoy, the bars, to even In-room dining, and room service, thank you, you all are so appreciated. We came here over all to Cancun to celebrate my birthday and anniversary and I couldn’t get over how kind and thoughtful they were with their surprise champagne and beautiful slices of cake for my fiancé and I. Well done, thank you once again! Lastly, a HUGE THANK YOU to the workers at Vina Del Mar. Man oh man do you all hustle and work so furiously to attend and exceed customers needs. Shout out to particularly Wilberth and Edgar.. my unforgettable sweet souls, I am astonished with your devotion and passion into providing excellent customer service and I am so happy to have had the opportunity to be served by you both. So humble, so sweet, so attentive, and so friendly. I will be back to Cancun one day, and you bet i’ll be coming back to Grand Fiesta Americana Coral Beach Cancun ❤️ Cheers, till next time!
"Shady sales pitch and seriously variable room quality"
First, this was our second stay, and hence my second review. Unfortunately I have to correct my initial rating. We thought we had this down this time, but even more hiccups happened during our check-in. First, the lady who checked us in supposedly wanted to give me an upgrade. I had booked a Junior suite ocean view with a king bed. We ended up in one of the smaller rooms with two queens. Later when trying to charge to the room at one of their restaurants, Isla Contoy, they didn't have us under the room number she checked us in (so I'm assuming there was a mistake all along), we had to go back to the reception to correct this, so not to go through this spiel anytime we wanted to charge something to the room. The most unfortunate aspect of our whole experience was the aggressive sales pitch right after checking in from our supposed "private concierge", trying to talk us into a free breakfast (lying to us saying this wouldn't be a sales pitch). Luckily we checked the small print (he told us "not to worry" and just sign, yeah, right) and avoided wasting our precious short vacation time on this. I was seriously appalled. Next, the room we were staying in was seriously smaller than the one we had during our previous stay (which is weird since this time I paid for a higher grade), and incredibly noisy, luckily we didn't hear the air conditioner turbines (which are deafening in some areas), but we were close to the elevator and heard the ding constantly, woke me up multiple times, so we asked to be moved for the second night. This time I talked to a different lady at the reception and she was amazing, very professional and friendly. And we ended up in a wonderful room, much bigger and in a different area of the hotel. Very comfortable and quite. So your level of room quality very much depends on where you end up. Also, everyone working in the hotel was absolutely amazing (minus the initial check-in and the annoying sales pitch). However, we won't be coming back for a third time. Which is a shame, since the restaurants, views, and the Spa (which costs extra but is worth it) are all great. However the check-in experience and shady tactics were just so off-putting.
"Best view ever"
Be sure to try to get a higher floor. Good if you only want to relax - not much happening on site. Could use some more options for when it’s raining and cold!
The beach is small and usually pretty calm.
The best spa in Cancun and the Caribbean is waiting to take you on a journey where the luxury and elegance of the location combines with the enchantment of the treatments. The Spa's complete hydrotherapy program and gem therapy help you achieve balance of mind, body and soul.
Coral Beach Gem Spa has 26 treatment rooms: 10 multi-function rooms, six massage and facial rooms, two Spa Master Suites with hydro-massage bathtubs with chromo-therapy, five couples treatment rooms, one VIP Spa Suite for couples with a double Jacuzzi and steam room, and two rooms for Shiatsu and Thai massage.
The Spa offers separate areas for men and women, as well as mixed areas to enjoy with your partner or friends. It is a captivating setting that seduces the senses, achieving depth, elegance and luxury. The rich natural textures of wood, black granite, sand, marble, onyx and Venetian mosaic add a touch of great luxury to the spa experience, designed to reward you with magical moments of relaxation and beauty.
It is the only spa in Cancun and Latin America that provides a complete 10-step hydrotherapy program. You can start in the enormous Sensations Pool, with an amazing view of the Nichupte Lagoon. It caresses the body with thousands of bubbles. Afterwards, you head to an aromatherapy steam, a vigorous shower, clay steam room, ice room, sauna, rain shower, Jacuzzi, polar pool and foot bath.
The magical Spa is on the hotel's fourth floor. You will receive a consultation from the professional staff and be guided at all times by an assistant who will offer you exclusive attention. It also has a beauty salon with a fine selection of services for women, men and children, as well as a boutique where you can peruse the collection of gems and exclusive products—from Natura Bissé, Decléor and Germaine de Capuccini. Treat yourself, and take something home.